Terms and Conditions

Last updated July 23, 2018

The Oil to Heat Pump Incentive Program (the “Program”) is funded by the Ministry of Energy and Mines’ Innovative Clean Energy (ICE) Fund, and is administered by City Green Solutions. The Program will be in operation from program launch (September 1, 2015) until funding is exhausted, or until the Program end date of September 28, 2018, whichever comes first. Registrations will be accepted until September 01 2018 inclusive; registrations received after September 01 2018 will be denied.















  1. Participants in the Oil to Heat Pump Incentive Program (the Program) can access an incentive for an air source heat pump, an incentive for an EnerGuide home evaluation, and an optional extra incentive for working with an accredited installer, if the participant meets all the terms and conditions listed in this document. A maximum of one (1) air source heat pump rebate is available per home, regardless of the number of air source heat pumps installed. The incentive for the home evaluation and the optional accreditation incentive will only be paid out if the heat pump also qualifies for incentives.
  2. Incentive amounts are described in the Incentive Table. Eligibility requirements for each incentive are described in the relevant sections of this document.

House Eligibility

  1. Homes must be located in British Columbia.
  2. The primary heating type of the property must be oil. A primary heating system is defined as a heating system with the capacity to heat a minimum 50% of the home for the entire heating season to 21oC. If the oil heating system is not functional, the home is not eligible for the Program rebate.
  3. Homes heated by an existing heat pump with oil back-up are not eligible.
  4. Homes must be low-rise detached or semi-detached (single family home, row homes, townhouses, or mobile homes on a permanent foundation). Multi-unit residential buildings such as high-rises, apartment buildings, stacked duplexes, triplexes, and fourplexes are not eligible for the Program.
  5. Off-grid communities that are served by 100% diesel-powered generation are not eligible. Other off-grid communities may be eligible, but must be approved by the Ministry of Energy, Mines, and Petroleum Resources before proceeding. Contact info@oiltoheatpump.ca to begin the approvals process.

EnerGuide Home Evaluation Requirements

  1. Pre- and post-Retrofit EnerGuide home evaluations are required. EnerGuide home evaluations are performed by a registered Energy Advisor working with a service organization licensed by Natural Resource Canada.
  2. Pre-retrofit home evaluation must take place before the oil heating equipment is removed/decommissioned and before the heat pump is installed. Pre-retrofit EnerGuide home evaluations performed after April 1, 2013 are eligible. Evaluations are not transferable between owners; house ownership must be the same at the pre- and post-retrofit evaluation.
  3. Post-retrofit evaluations must take place after the heat pump is installed and the oil heating equipment is removed/decommissioned.
  4. The Program is not responsible in any circumstances whatsoever for the actions, omissions, recommendations, or advice of any Service Organization or Energy Advisor engaged by Program participants in connection with the Program.

Registration Requirements

  1. All participants must register for the Program. Visit oiltoheatpump.ca to register. Successful applicants will receive a registration number.
  2. Registrations will be accepted until September 01 2018 inclusive; registrations received after September 01 2018 will be denied.
  3. Registration does not guarantee access to incentives. All program terms and conditions must be met in order to access incentives.
  4. Completed application forms must be received within 6 months of the date of issue of the registration number, or by September 28, 2018, whichever comes first. Funds will be reallocated to new applicants if registrants do not access the incentive within their 6 month timeline.
  5. Applications without a corresponding registration will be denied.

Heat Pump Requirements

  1. The heat pump must be the primary heating system for the home.
  2. The types of eligible air source heat pumps are:
  • Central air source heat pumps with a variable speed air handler. Systems with non-variable speed (e.g. 3 speed) motors are not eligible
  • Mini-split (or ductless) air source heat pumps. Ducted mini-split air source heat pumps are eligible. Qualifying systems on the AHRI ductless database are eligible for the ductless heat pump incentive, regardless of whether or not they have ducting.
  • Air to water air source heat pumps.
  1. All air to air heat pumps must meet Seasonal Energy Efficiency Ratio (SEER) of 15 or higher and Heating Seasonal Performance Factor (HSPF) of 8.5 or higher for Region IV (equivalent to HSPF 7.4 for Region V 5). SEER and HSPF ratings must be verified by a valid AHRI number that references all components of the heat pump, including outdoor unit, indoor unit(s), and air handler. The AHRI number must be found on the AHRI Directory at:
    1. Central Systems: https://www.ahridirectory.org/Search/QuickSearch?category=8&searchTypeId=3&producttype=7&SubmenuId=2&ProgramId=69
    2. Mini-split systems: https://www.ahridirectory.org/Search/QuickSearch?category=8&searchTypeId=3&producttype=7&SubmenuId=4&ProgramId=41

    Note: Some systems listed on the Ductless Systems database may use ducting, but are still only eligible for the ductless system incentive, as the incentive level is determined based on the AHRI database in which the system is located.

  1. Air to Water Heat Pumps must have a heating Coefficient of Performance (COPh) of 4 or higher.
  2. All heat pumps must have a minimum heating capacity of 12,000 BTU/h.
  3. All central air to air and all air to water heat pump backup systems must be electric. Incentives will not be provided for heat pumps that have oil or natural gas backup systems (e.g. oil/gas furnaces).
  4. Heat pump must be new and not previously installed in another home or building.
  5. Heat pump must be installed after the launch of the Program.

Oil Heating System Removal Requirements

  1. The Customer is responsible for safe removal/decommissioning and disposal/recycling of oil heating equipment.
  2. Oil heating equipment (tank, furnace or boiler, and associated infrastructure) must be removed or decommissioned according to all relevant regulations, including the CAN/CSA-B139-M Installation Code for Oil Burning Equipment, BC Environmental Management Act, BC Contaminated Sites and Hazardous Waste Regulations, and local government bylaws.
  3. Oil heating equipment removal/decommissioning must occur after the Program launch.

Accreditation Incentive Requirements

  1. An additional $200 homeowner incentive is available for installations completed by a company with an accredited person on staff at the time of installation. For air-to-air systems, installers must possess any of the following accreditations:

For air-to-water systems, installers must possess any of the following accreditations:

Documentation Requirements

  1. IMPORTANT: Inadequate or missing documentation will result in denial of incentives.
  2. Participants must retain copies of all supporting documentation required for rebate eligibility for at least three years from date of application.
  3. Participants must submit legible copies of the following documents containing all information listed below in order to qualify for incentives:

Air Source Heat Pump Receipt

  • Contractor’s company name & address
  • Contractor’s contact information
  • Date of installation
  • Make and model numbers for all components
  • Cost (including labour)
  • Air to air systems: AHRI number or copy of AHRI certificate
  • Air to water systems: Coefficient of performance (COP)

Proof of Oil Tank Removal/Decommissioning

At least one piece of documentation from the list below. (See sample documents. Note that home sales and insurance providers may have different documentation requirements. Read more.)

  1. Inspection report from your local government.
    • Date of inspection
    • Address where inspection took place
  2. Receipt from oil tank removal/decommissioning individual or company or heat pump installation company including:
    • Individual or contractor’s company name and address
    • Contact information
    • Description of work completed (e.g. was the oil tank removed or decommissioned?)
    • Date of removal/decommissioning
    • Customer name & address
  3. Receipt from recycling/disposal facility
    • Date of disposal
  4. Before and After Photos and Narrative
    • Photo of oil tank in place before removal
    • Photo of same location after oil tank removal
    • Written description of what was done with the oil tank

Access to the Home Renovation Rebate Offer Program

  1. Once participants have received the oil to heat pump incentive, they can apply for incentives from the Home Renovation Rebate Offer from BC Hydro and FortisBC for additional qualifying upgrades if they meet all HRR Terms and Conditions. Heat pump incentives cannot be accessed from both programs for the same upgrade.

Measurement, Verification, and Evaluation

  1. The Program reserves the right to perform onsite inspections to verify the eligibility of any upgrade and to confirm any other relevant information related to Program eligibility. Participants agree to provide reasonable access to their premises for the purpose of Program inspection for one year following the Program’s receipt of their rebate application. Payment of Program rebates may be withheld until the completion of any required onsite inspections to validate Program eligibility.

Access and Use of Personal Information and Protection of Privacy

  1. Personal information will be collected by City Green Solutions,  the administrator of the Program that is funded by the BC Ministry of Energy and Mines, for the purpose of processing applications for an incentive and otherwise administering and evaluating the Program. If you have any questions about the use of your personal information collected through the Oil to Heat Pump Program, contact the Oil to Heat Pump Incentive Program Privacy Officer at 1.877.545.6247 or info@oiltoheatpump.ca.
  2. By signing the registration form, Participants agree to be contacted by City Green by phone, email, direct mail, or similar method for the purposes of administering, evaluating and researching all elements of the Program effective from the date of signing the form until one year following the close of the program.
  3. Further, by signing the Program application form, participants consent to: 1) the disclosure of the personal information collected during their energy evaluations by the BC Ministry of Energy and Mines to City Green Solutions (a Canadian non-profit society) for the purposes of program evaluation, including measuring energy and greenhouse gas savings, and 2) the disclosure of their EnerGuide home evaluation file numbers by City Green to Natural Resources Canada (NRCan) for program evaluation purposes.

General Terms and Conditions

  1. Rebate amounts and Program Terms and Conditions are subject to revision at the Program’s sole discretion. Notwithstanding anything in these Terms and Conditions, payment of rebates is subject to the availability of funds and may change at any time without notice.
  2. Incentives are available on a first-come, first-served basis while funds last, or until the program end date, whichever comes first.
  3. The Program reserves the right, without incurring any liability, to refuse applications to the Program that the Program determines, in its sole discretion, are incomplete, inaccurate, or otherwise do not meet applicable Program requirements.
  4. Processing of applications may take a minimum of 90 days.
  5. Neither City Green Solutions nor the Province of BC are responsible for lost, delayed, damaged, illegible or incomplete applications.
  6. Rebates will be issued in the form of a cheque to the property owner listed on the application form.
  7. Homeowners who received incentives under the LiveSmart BC Efficiency Incentive Program are eligible to participate in the Program.
  8. Participants and installers are responsible for complying with all applicable laws, regulations, and bylaws regarding permits, codes, restrictions, and inspections in relation to any installation or removal/decommissioning for this Program and for ensuring that appropriate products and installation techniques are used that do not compromise their home’s structure, indoor air quality and safety.
  9. Participants are solely responsible for researching Program criteria, choosing eligible products, choosing licensed contractors, and meeting all Program requirements.
  10. The Program does not endorse any specific product, retailer or contractor and the Program is not liable for the Participant’s selection of materials or products, or the workmanship, operation, performance or warranty associated with any Upgrades or associated work performed in relation to the Program. The Program makes no representation or warranty, whether express or implied, in respect of any product, materials, services, or measures associated with any work done in relation to the Program.
  11. The Program does not guarantee and accepts no liability for the level of energy savings or greenhouse gas reductions achieved by a Participant under this Program.
  12. Program participants hereby agree to indemnify and save harmless the Program, City Green Solutions, the Province of B.C., and their respective directors, officers, agents and employees, from all liability, damages, claims, demands, expenses, and costs for claims, costs for injury or death of any person, damage to or destruction of property, and all economic loss suffered by any person arising from or occurring by reason of the Program, receipt of a rebate(s) or actual or alleged preparation or installation or use of the Upgrade(s), including any actions or omissions by third party consultants or contractors in the preparation or installation of the Upgrade(s).
  13. The Terms and Conditions outlined in this document will be governed by and interpreted in accordance with the laws of the Province of British Columbia.